Question 1

What type of hair do you offer?

Accepted Answer

We offer 100% premium-quality human hair wigs and bundles. Each product is carefully sourced to ensure a soft, luxurious feel with long-lasting durability and a natural appearance.

Question 2

Can I dye or bleach the hair?

Accepted Answer

Yes, our hair can be professionally dyed, bleached, and heat-styled. To preserve the integrity and longevity of the hair, we highly recommend seeking a professional colorist.

Question 3

How long does the hair last?

Accepted Answer

With proper care, our wigs and bundles can last 1–3 years or longer. Maintaining a consistent care routine will ensure the hair retains its softness, shine, and overall quality.

Question 4

How many bundles do I need?

Accepted Answer

10”–16”: 2–3 bundles
18”–24”: 3–4 bundles
26” and longer: 4+ bundles
For a fuller, more voluminous look, we recommend adding an additional bundle.

Question 5

Are your wigs pre-plucked or customized?

Accepted Answer

Our wigs are lightly pre-plucked to create a natural-looking hairline. Select styles may also come pre-bleached for added convenience. Please refer to individual product descriptions for full details.

Question 6

What is the difference between lace front and full lace wigs?

Accepted Answer

Lace Front Wigs: Feature lace along the front hairline for a seamless, natural look
Full Lace Wigs: Constructed entirely with lace, allowing for maximum styling versatility, including updos and ponytails

Question 7

What are your processing and shipping times?

Accepted Answer

Processing time is typically 2–5 business days. Once shipped, delivery takes approximately 3–7 business days depending on your location.

Question 8

What is your return or exchange policy?

Accepted Answer

We accept returns or exchanges within 7 days of delivery. Items must remain unused, unaltered, and in their original condition. For full details, please review our complete return policy.

Question 9

How should I care for my hair?

Accepted Answer

To maintain the beauty and longevity of your hair:
Use sulfate-free shampoo
Condition regularly
Limit excessive heat styling
Store properly when not in use
A consistent care routine will preserve the hair’s luxurious texture and appearance.

Question 10

Will the hair shed or tangle?

Accepted Answer

Our hair is crafted to minimize shedding and tangling. Slight shedding may occur after cutting the wefts, which is normal. Proper maintenance will keep the hair smooth and manageable.

Frequently asked questions